Delivery & Returns
If you'd like to return or exchange a product, please email our Customer Care team at firstname.lastname@example.org.
Our policy lasts 14 days from when you physically receive the product, not since the day of purchase. If 14 days have passed since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* Products that go in childs mouth
* ALL personlised items
* Items not in original packaging
We are unable to accept returns on any personalised items unless we have made a mistake/error on our part or if the item has been received damaged or defective.
We do not accept returns on custom or personalised items due to incorrect sizes or spelling errors made during the ordering process by the purchaser. Baby Blue Elephant cannot be held accountable for any errors made on the order and we do strongly advise to check through the order details before submitting.
We do not accept returns for exchange/refund if the products are in a used/worn condition.
We will not accept responsibility for goods lost or damaged during the returns process. We strongly recommend to use recorded delivery.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Item with obvious signs of use
* Item has been used and been put through the dishwasher
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Initially contact your credit card company/bank, it may take some time before your refund has been authorised by them.
If you have not received your refund within 7 working days of confirmation, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damaged Items/Exchanges (if applicable)
All items are individually checked and packaged (by hand) by our quality control team. Any items damaged during delivery to you will be replaced free of charge. Please notify us of any issues within 3 days of delivery. For insurance reasons we will require a picture of the damaged item and may request the item to be returned to us. Once we have received the damaged item/picture, a replacement will be sent out within 5 working days free of charge.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Please email email@example.com to arrange your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.